Shipping & Delivery Policy

We currently deliver across India through trusted logistics partners specializing in secure handling.

• International shipping is not available at this time but will be introduced in future phases
• If your PIN code is not serviceable at checkout, please contact us at support@gletr.com

• Standard Orders: Processed within 3–4 business days (Mon–Sat, excl. public holidays)
• Made-to-Order / Limited Pieces: May require 4–5 business days for dispatch
• Marketplace Sellers: Certain items may be shipped directly from verified seller partners within Gletr's defined standards

Estimated delivery timelines after dispatch. Timelines are estimates and not guaranteed.

• Metro Cities (Delhi, Mumbai, Bangalore, etc.) — 2–4 Business Days
• Tier 2 Cities (Jaipur, Lucknow, Chandigarh, etc.) — 3–5 Business Days
• Tier 3 / Remote Areas (Smaller towns and remote locations) — 4–8 Business Days

Free Shipping

Free shipping on every order across India. No minimum order value required.

Every Gletr order undergoes:

• Quality inspection
• Weight verification
• Secure packaging in tamper-evident courier bags
• Protective cushioning to prevent transit damage

Premium Packaging: Jewellery is packed in Gletr's signature minimal packaging, suitable for gifting. For high-value orders, additional security sealing may be applied.

Once your order is dispatched, you will receive:

• Email confirmation with tracking details
• SMS notification
• Tracking ID with courier details

Tracking Activation: Tracking information is usually activated within 12–24 hours of dispatch. If you do not receive tracking details, please check your spam folder or contact us.

Address Accuracy

Customers are responsible for providing complete delivery address, correct PIN code, and valid contact number. Gletr is not liable for delays or non-delivery caused by incorrect address details.

• Contact us within 6 hours of placing the order to modify the address
• Address changes may not be possible after dispatch

Delivery Attempts & Re-Dispatch

Courier partners generally attempt delivery 2–3 times. If delivery fails due to:

• Recipient unavailable
• Incorrect address
• Refusal to accept

The package may be returned to us. Re-dispatch may incur additional shipping charges.

For orders above a certain value threshold, additional security measures may apply:

• OTP verification may be required at delivery
• Courier personnel may request ID confirmation
• Signature confirmation may be mandatory

If you receive a package that appears torn, opened, resealed, or physically damaged:

• Do not accept the parcel if visibly tampered
• Record a clear unboxing video from start to finish
• Email us within 24 hours of delivery at support@gletr.com
• Attach photos and video evidence

If your order includes multiple products from different sellers or warehouses:

• Items may be shipped separately
• You will receive individual tracking details for each shipment
• No additional shipping charges will apply for split shipments

Risk & Ownership: Ownership of products transfers to the customer upon successful delivery. Gletr is responsible for the order until it is delivered and marked as received.

• While we strive for timely delivery, Gletr shall not be held responsible for delays caused by natural disasters, government restrictions, or force majeure events
• Regional lockdowns, strikes, and courier network disruptions may also cause delays
• Our team will actively assist you in tracking and resolving shipment concerns

For any shipping or delivery-related concerns, please contact our support team.