Frequently asked questions

Once your order is shipped, you will receive an email/SMS with a tracking link. You can also track your order by visiting the Track Order page and entering your order ID.

Delivery timelines vary based on the seller's location and the shipping destination. Generally, orders are delivered within 5–10 business days. You will receive an estimated delivery date at checkout.

Currently, we only ship within India. We are working on expanding our services to international locations. Please check back for updates or subscribe to our newsletter for announcements.

Absolutely. We use industry-standard SSL encryption and secure payment gateways. We do not store your card details on our servers. All transactions are processed through PCI-DSS compliant payment providers.

EMI options may be available on select credit cards during checkout. The availability depends on your bank and the order value. Please check the payment options at checkout for EMI eligibility.

We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Earrings are non-returnable for hygiene reasons unless damaged at arrival. Please visit our Refund & Return Policy page for complete details.

Once your return is received and inspected by the seller, refunds are processed within 5–7 business days. The refund will be credited to your original payment method. Bank processing times may vary.

Orders can be cancelled before dispatch. Once production has started, the order cannot be cancelled — every piece is made on order in our studio. To cancel before production begins, please contact our support team immediately or visit your order history in your account dashboard.

Yes. All jewellery sold on Gletr is sourced from verified sellers. Gold and silver products come with BIS Hallmark certification as per Indian standards. Each seller is required to provide authenticity certificates and maintain quality standards.

Yes, all precious metal jewellery comes with appropriate certifications including BIS Hallmark for gold and silver. Diamond and gemstone products include authenticity certificates from recognised laboratories where applicable.

Minor variations may occur due to lighting conditions during photography, screen display differences, or slight manufacturing tolerances. Handcrafted items may have subtle variations that make each piece unique. If you receive a significantly different product, please contact us for assistance.

Click on the "Sign Up" or "Register" button on the top right of our website. Enter your name, email address, and create a password. You can also sign up using your Google account for faster registration.

Click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Yes, we take data security seriously. We use SSL encryption, secure servers, and follow industry best practices to protect your personal information. Please read our Privacy Policy for detailed information on how we handle your data.